A main customer ≈ of on of my clients was very upset, since my clients company did not deliver what the client understood was promissed. My client however deliverd everything he understood was agred on verbaly.
A very unpleasant meeting followed. The customer was enraged and let his emotions free range. We let him air,out and made him right, without necessaraly agreeing, untill the steam was out. From that point on we looked forward with him, how could we do better in the future. Both partys left happy and as partners again.
My client reframed from wanting to be right too and getting his point across, and therefor we could avoid a nasty power struggle that could have ended up in a termination of this business relationship.