E-Book Order HELP!
Please read this first for order delivery problems
Our delivery of an email to you containing your download links is
100% automated. It is triggered by PayPal sending us a verification
email that the payment has been successfully made. However, as with
all things (especially internet), there can be glitches!
Below are the several of the problems we've encountered over time
and the most likely solution for each. Please read through these and
see if it solves your problem before sending us an email.
1. You don't get the email with the links:
PayPal eCheck
If you do not have a credit card attached to your PayPal account,
your payment is not "instant". We do not receive a payment
verification from PayPal for up to 4-5 days
after you've made your online purchase! But we know you are
in a hurry and would like to have your ebook right away. So if you've
paid by eCheck, just send me an email and I can generate some links
for you manually.
2. You don't get the email with the links:
Spam / Bulk Mail
This is by far the most common problem
we see. Everyone hates spam, and we do too! Many people set their
spam filters at the highest level. For others that are using online
free email accounts (like yahoo, hotmail, etc.) the spam filters
are set for you and you may not even be aware of them. The problem
is, that these filters are often quite agressive and redirect legitimate
email so that you never even see it!
So if you do not see an email from us within about 15 minutes of
your purchase, the first thing to do is check your spam folder. Depending
on your email system, this folder may be named "Bulk", "Suspect",
"Junk", "Spam", etc. Look for an email from
service@morefunlessworkparenting.com.
The subject line starts with your name
and then says: Your download links from http://morefunlessworkparenting.com
Important! If you check your
spam/bulk/junk mail folder and it is completely empty, you have
your mail filtering settings set WAY too high!
Your email program is not even
temporarily saving the
emails we send you, but is instead deleting them instantly!
Please check your mail settings and reduce
the email spam filtering level so you can at least see the
emails we send. After you fix your email filtering, send me an email
and I can resend you your links. They will probably end up in your
spam/bulk folder but at least you'll be able to see them!
There should also be some sort of way in your system to indicate
that you want future email from us directed to your standard inbox.
Usually it says something like "not spam" or "not
junk" or "add this person to my trusted list". Be
sure to do that so you can receive future email from us.
P.S. This is also important for receiving our newsletter. You must
confirm that you want to receive our newsletter before we are allowed
to send it to you. And you can't do that if the confirmation email
went to your spam folder! Please check and add us to your "accept
email from" list.
3. You don't get the email with the links:
It went elsewhere
The email with the links is sent to your
email account that you are using for your PayPal account.
This may seem like a silly one to mention, but it's actually quite
easy to have lots of email accounts and forget which one you've
used for what purpose! When you pay via PayPal, they send us that
email address and that's where we send the links.
4. The links take you to an error page
In this case you have received the email containing the links but
when you click on them to open the file you go to a page that says
something like: "HTTP 404 Error: Page
cannot be found". One possible cause of this problem
is that your email program is set for very short, fixed length lines
and has chopped the end off of the file link and placed it on the
following line!
To solve this, look closely at the email with the links. Each link
starts with: http://morefunlessworkparenting.com
and ends with .pdf
Simply open a new browser window and copy/paste the two halves of
the link into the address box. Then click on Go (or whatever it is
on your browser) to open the file. Important: It is best to copy/paste
the file name in order to make sure you have it correct. The name
must match exactly including whether a letter
is upper or lower case!
Another cause of this problem is that you waited too long to do
your download and the links are not valid. (Remember, the links
expire and are deleted after 72 hours.) No problem, we understand...
life happens! Just send an email as per the instructions below.
We'll recreate some new links for you and send them right away.
5. The links work but you see a blank document
In this case the links work and the document opens, but it is blank.
This is usually caused by having an out-of-date
Adobe PDF reader. The PDF reader is free and can be easily
downloaded. Simply go to adobe.com
and install the latest reader. Then try again to open the file links
we sent.
6. The links work but you only get a of portion
of the file
In this case the document opens, but you only see part of it. The
end of the document is missing. This is often caused by a slow download.
The first few pages of the document appears, you go ahead and do
your "save as", and then quit the browser. But in reality
the file was not completely downloaded.
To solve this, just click on the link in the email we sent and
re-open the file. Watch the bottom information band of the browser
window. It will often display a message telling you when the download
is complete. The way to make sure is to jump
to the end of the document before you do your "save-as".
If you can actually view both the first page and the last page,
you've got it! If this doesn't solve your problem, then download
and install the latest Adobe Reader as per the instructions in the
previous paragraph.
7. You click on the links in your email but nothing
happens
It is possible that your email program (or your virus monitoring
software) is not allowing you to open a pdf from from your email
link. Or it's busy scanning the file, but taking so long that it
seems like nothing is happening.
To solve this, find the file links in your email. Each link starts
with: http://morefunlessworkparenting.com
and ends with .pdf
Simply open a new browser window and copy/paste the link into the
address box. Then click on Go (or whatever it is on your browser)
to view the file. Finally, do a "Save As" to save the document on
your local computer.
8. None of the above solves your problem
We are always eager to assist you and will work diligently until
the problem is solved. We want you to be happy with your purchase!
However, please realize just a few things...
- We travel a lot, plus we are sometimes living in the USA and
sometimes in Switzerland. Please be patient on a response from
us. It could be night time where we are. In that case we
might be sleeping instead of reading our email!
- Replies to your email inquiries will most likely come from:
suzann@micpeakperformance.com Please
read the paragraph above on Spam / Bulk mail. If you don't get
a reply from us within 24 hours, check in there! We have had several
cases where we are diligently trying to reply, but our emails
are going into the customer's bulk mail folder so they think we
are ignoring them! We always reply, I promise!!
- When you email us, be sure to include
a telephone number where we can reach
you, plus the country, your time zone,
and the best time to call (in your time). If all else fails,
we will call you on the phone. But we need to know what time it
is where you are so we don't call you in the middle of the night!
- Be as specific as you can when you describe
the problem you are having and what isn't working. If possible,
copy any error messages, describe what you see, etc. The more
information I have, the faster and easier I can solve the problem.
Please send email to:
help@momhasfun.com
Suzann Larsen
Webmaster
Phone:
1-800-760-9425 or 1-936-755-4877
(USA)
+41 (0)81 332 23 52 (Switzerland)
Mom Has Fun Education
MacKenzie International Consulting
526 Kingwood Drive #345
Kingwood, TX 77339
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